Coaching staff and watching them grow is among the most rewarding management experiences. Yet often the daily duties of our frontline managers serve as a detriment to supporting and coaching the staff who rely on them to lead. It's not that managers don't see coaching as an important part of their job, they just think they don’t have time to coach. Without coaching, staff engagement and retention suffers. In this roundtable, you'll hear from credit unions who have created and sustained their coaching culture, resulting in increased lending, improved credit card penetration, and enhanced staff engagement, among other successes.
During this session, you will: