Member Feedback Loops: Data into Action

How do you take feedback and use it to improve member experience?

Members have more ways than ever to communicate with us: online reviews, social media commentary, website contacts, focus groups, net promoter scores, personal shoppers, etc. 

The challenge is not a lack of information, it is taking the next step to actually DO something with it.  

This session aims to show the member feedback loop in action.  Come hear how Operations and Marketing are working together to make positive change.

Meet Your Speakers:

University Federal Credit Union - Austin, TX
  • Laurie Tyler, Sr. Manager, Branch Administration & Member Experience
  • Chad Holz, Manager of Marketing Analytics 
Advia Credit Union - Parchment, MI
  • Nancy Loftis, VP Marketing & Public Relations 
  • Christine Millonzi, Manager of Member Experience

This session is Council member-only.  Only register if you are a current CUNA Councils member.  

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