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Member Feedback Loops: Data into Action
How do you take feedback and use it to improve member experience?
Members have more ways than ever to communicate with us: online reviews, social media commentary, website contacts, focus groups, net promoter scores, personal shoppers, etc.
The challenge is not a lack of information, it is taking the next step to actually DO something with it.
This session aims to show the member feedback loop in action. Come hear how Operations and Marketing are working together to make positive change.
Meet Your Speakers:
University Federal Credit Union - Austin, TX
Laurie Tyler, Sr. Manager, Branch Administration & Member Experience
Chad Holz, Manager of Marketing Analytics
Advia Credit Union - Parchment, MI
Nancy Loftis, VP Marketing & Public Relations
Christine Millonzi, Manager of Member Experience
This session is Council member-only. Only register if you are a current
CUNA Councils member
.
We apologize, but there are no seats left in the live event.
We will be recording this session and it will be posted to the
Archive
on the website and the
Councils Community
after the event.
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Thank you for registering for
Member Feedback Loops: Data into Action
You should receive an email shortly confirming your registration.
Access information and a reminder will be sent the day before the event.
This will be recorded if you cannot attend live.
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