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How Trending Tech is Evolving Member Self Service and Communications

Thursday, May 11 at 11 am CDT

Join the Technology and Operations, Sales & Service Councils to hear about how technology trends like voice-enabled personal assistants, video, “express” IVR, and biometric authentication are impacting Member Self Service options and Member communications.

We will discuss:

How video is being used to provide a richer member experience
How ITM/PTM sessions are being routed to centralized Omni-Channel MSR’s
How IVR’s have morphed into “express information” assistants that predict what a member is calling about
The impact that biometrics are having on the balance between information security and ease of member interaction
New techniques to detect and thwart social engineering attacks on the contact center
How speech-enabled personal assistants such as Alexa/Echo are providing a new level of convenience

Our Speakers from Adapt Telephony Systems will be Alfredo Rizzo, Senior Director of System Engineering & Product Management and Sue Hoatson, Regional Manager

We apologize, but the seats in the live event have filled.

We will be recording the session and the archive will be available on the CUNA Councils website, and posted to Councils Community.

Any questions, please email lathen@cuna.coop. Thank you.

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Thank you for registering for "How Trending Tech is Evolving Member Self Service and Communications"

Thursday, May 11 at 11 am CDT

You will receive an email shortly to confirm your registration.

To access the session:

Login: http://cuna.adobeconnect.com/callcentertech/
Audio: 1-866-244-8528 Passcode: 344748 or use your speakers

If you have questions or need assistance, please let me know.

Lacinda Athen
Manager - Member Relations & Engagement
CUNA Councils
608-231-4276 | lathen@cuna.coop

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